Bought on plotera.app (web)
Web orders are sold by our reseller Paddle (Paddle.com Market Ltd), the merchant of record, which handles payment and refunds.
- 14-day refund. You can ask for a full refund within 14 days of any payment for Pro, including a renewal. No reason needed.
- How to ask. Use the link in your Paddle receipt email, contact Paddle through paddle.net, or email us at admin@plotera.app.
- Where it goes. Refunds go back to the card or payment method you used. Your bank may take 5 to 10 business days to show it.
- After a refund your account goes back to the free plan. Nothing is deleted.
Bought in the iPhone or iPad app
App Store purchases are billed by Apple, so refunds are handled by Apple under its policies. Request one at reportaproblem.apple.com. We can't issue App Store refunds ourselves.
Bought in the Android app
Google Play purchases are billed by Google, so refunds are handled by Google under its policies. Request one from your Google Play order history or at Google Play Help. If you're within 48 hours of buying, Google can usually refund you directly; after that, email us and we'll help where we can.
Cancelling
Cancelling stops future renewals. You keep Pro until the end of the period you've already paid for. Cancel in your Apple ID subscription settings (iPhone/iPad), in Google Play → Subscriptions (Android), or from the link in your Paddle receipt email (web). If you cancel after the 14-day window, the rest of that period isn't refunded, unless the law says otherwise.
Your consumer rights
Nothing in this policy limits your rights under the Australian Consumer Law or other consumer laws that apply to you. If Pro has a major problem that we can't fix, you're entitled to a refund whatever the timing.
Contact
Questions about a refund?
Tell us the email on your Plotera account and roughly when you paid.
admin@plotera.app